1. Business operator
Citri Mobile is operated by CITRI MOBILE LLP, a business registered in Singapore.
Legal business name: CITRI MOBILE LLP
UEN: T17LL0031A
Official telephone and WhatsApp: +65 9456 6455
Official email: contact@citrimobile.com
Official website: citrimobile.com
CITRI MOBILE LLP is responsible for the quotations, services, receipts and warranties provided under the Citri Mobile and C3 Smart Repair by Citri Mobile names.
2. Citri Mobile and C3 Smart Repair
Citri Mobile and C3 Smart Repair by Citri Mobile are business names operated by the same company, CITRI MOBILE LLP.
They are not separate or unrelated companies.
Selected outlets use the name C3 Smart Repair by Citri Mobile. Regardless of the name displayed at the outlet or on a service record, the relevant business is operated by CITRI MOBILE LLP.
3. Independent business disclosure
Citri Mobile is independently owned and operated.
Except where a specific relationship is clearly disclosed on this page, CITRI MOBILE LLP is not owned or operated by Apple, Samsung, Google, Huawei, Honor, Xiaomi, OPPO, Vivo, Realme, OnePlus or any other device manufacturer.
Manufacturer and product names may be used on our website, advertisements and service materials to:
- Identify a customer’s device
- Describe compatible services or parts
- Explain the work requested
- Provide model-specific information
The use of a manufacturer or product name does not by itself mean that Citri Mobile is owned, endorsed or authorised by that manufacturer.
Any official programme, contractual relationship or business arrangement mentioned by Citri Mobile must be accurately described and supported by appropriate documentation.
All trademarks, product names and logos belong to their respective owners.
4. Apple Independent Repair Provider disclosure
At the time this page was published, Citri Mobile participates in Apple’s Independent Repair Provider programme for eligible out-of-warranty iPhone repairs within the scope approved for our business.
Participation in this programme may provide qualifying participants with access to Apple genuine parts, tools, training, diagnostics and repair resources for eligible services.
Citri Mobile is independently owned and operated.
Citri Mobile is not an Apple Store and does not represent itself as an Apple Authorised Service Provider.
Participation in Apple’s Independent Repair Provider programme does not mean that:
- Every Apple-related service is covered by the programme
- Every replacement part offered is an Apple genuine part
- Apple provides the warranty for every service performed by Citri Mobile
- Apple owns or operates Citri Mobile
Depending on the service requested, customers may be offered different part options. The part category, price, availability and applicable warranty will be explained before chargeable work begins.
Where an Apple genuine part is offered, it will be identified as such in the quotation or service record.
Unless expressly stated otherwise in writing, warranties for services provided by Citri Mobile are issued by CITRI MOBILE LLP under our own Service Terms & Warranty.
Customers may verify participating providers through Apple’s official Repair Provider Verification service.
5. CarousellMOBILE Jurong Point relationship
CITRI MOBILE LLP has a contractual arrangement relating to repair services provided within the CarousellMOBILE store at Jurong Point.
Under this arrangement, CITRI MOBILE LLP manages and advertises the relevant repair services under the Citri Mobile brand at that location.
Quotations, service work, receipts and applicable warranties issued by Citri Mobile at Jurong Point are managed by CITRI MOBILE LLP.
References to CarousellMOBILE describe the store location and documented contractual relationship. They do not mean that Carousell owns CITRI MOBILE LLP or that every product or service offered by Citri Mobile is provided or guaranteed by Carousell.
6. Current physical outlets
The following are our current operating outlets.
Chinatown
Citri Mobile Phone Repair – People’s Park Centre
101 Upper Cross Street
People’s Park Centre, #01-47
Singapore 058357
Tampines
C3 Smart Repair Tampines by Citri Mobile
503 Tampines Central 1
#01-299
Singapore 520503
Yishun
C3 Smart Repair Yishun by Citri Mobile
846 Yishun Street 81
#01-3643
Singapore 760846
Jurong Point
Citri Mobile Repair at CarousellMOBILE Jurong Point
1 Jurong West Central 2
Jurong Point, #B1-34A
Singapore 648886
Customers may contact us through our official telephone number, WhatsApp or email to confirm an outlet location before visiting.
7. Official websites and landing pages
Our primary official website is:
- citrimobile.com
CITRI MOBILE LLP may also use the following for advertising and campaign landing pages:
- citrimobile.com.sg
- Pages and landing pages hosted within citrimobile.com
These websites and landing pages must clearly identify CITRI MOBILE LLP or Citri Mobile and display our official contact information.
8. Advertising transparency
Advertisements using the Citri Mobile or C3 Smart Repair by Citri Mobile name are intended to promote services provided by CITRI MOBILE LLP.
We take reasonable steps to ensure that our advertisements and landing pages:
- Clearly identify the advertised business
- Use Citri Mobile’s own branding
- Use contact information controlled by CITRI MOBILE LLP
- Accurately describe the advertised service
- Accurately describe any partnership or programme participation
- Do not suggest an affiliation that does not exist
- Do not claim qualifications or approvals that cannot be verified
- Do not conceal the identity of the business providing the service
- Do not advertise unavailable services or knowingly inaccurate prices
References to another brand are intended only to identify a device, compatible service, documented programme participation or contractual business relationship.
9. Pricing and service information
We take reasonable steps to keep our prices, offers and service descriptions accurate.
Final pricing may depend on:
- The exact device model
- Device condition
- The service required
- The selected replacement part
- Part availability
- Additional faults discovered during inspection
Any starting price, estimated price or promotional condition should be clearly identified.
Customers will be informed before additional chargeable work is carried out.
10. Protection against impersonation and phishing
CITRI MOBILE LLP does not operate website pages designed to imitate the login pages of Apple, Google, Samsung, banks, payment providers or other organisations.
We will not ask customers to provide the following through an advertising landing page:
- Apple ID passwords
- Google account passwords
- Banking passwords
- One-time passwords
- Full payment-card security details
A device passcode may occasionally be requested only where reasonably necessary for an agreed diagnostic or functional test. The reason for requesting it should be explained to the customer.
Customers should report suspected impersonation or unauthorised use of the Citri Mobile name to contact@citrimobile.com.
11. Updates to business information
We take reasonable steps to keep our business name, outlet addresses, contact details, programme information and contractual disclosures current.
Where information becomes inaccurate or outdated, we will correct it as soon as reasonably practicable.
12. Contact and complaints
Questions about our business identity, outlet information, advertising, brand relationships or qualifications may be directed to:
CITRI MOBILE LLP
UEN: T17LL0031A
Telephone and WhatsApp: +65 9456 6455
Email: contact@citrimobile.com
Website: citrimobile.com